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What is your cancellation and refund policy?
Cancellation policy for fully prepaid bookings and deposit/partially prepaid bookings• If you cancel your booking 24 hours or more prior to your pick-up, you will be refunded minus the cancellation fee of 200.00 AED*. If your prepayment is less than 200.00 EUR*, you will not receive a refund.
• If you cancel your booking less than 24 hours before pick-up, you will be refunded minus the cancellation fee of 200.00 AED*. If your prepayment is less than 200.00 AED*, you will not receive a refund.
• If you cancel your booking less than 24 hours before pick-up, you will not receive a refund.
• No refund will be applied for unused rental days.
• You cannot cancel your booking if your rental has already started.
You can cancel your booking in My Bookings section or by sending a cancellation email to: [email protected].
*Or same amount in USD/EUR at exchange rate on cancellation date.
The product is non-refundable in following cases:
• You did not inform us about cancellation of your booking prior to your pickup.
• You failed to pick a car up at arranged time and date.
• You failed to provide the documentation that is required to pick a car up.
• You failed to provide a credit card with enough available funds and with main driver’s name printed on it.
*In all of these cases, you’ll receive no refund of money you’ve paid. The car rental company reserves right to refuse a car to any customer who fails to arrive at scheduled time and date with all necessary documentation and a credit card in main driver’s name with enough available funds for car’s deposit.